Privacy Policy

Codeyoung is owned and operated by Smart Owl Education Pvt. Ltd. (“We”, “Us”, “Codeyoung”, “Company” or “Our”, which expression shall mean and include its affiliates, successors and assigns). This Policy constitutes a legal agreement between You, as the user of the Website, and Codeyoung, as the owner of the Website. This Privacy Policy applies to users globally, including users located in the United States of America and other jurisdictions where our services are offered This Policy does not apply to third-party websites that are connected via links to the Website. We encourage you to take the time to read this Privacy Policy as well as those of any other sites you visit, whether through a link on that site or otherwise. BY USING THE COMPANY WEBSITE, OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. WHERE REQUIRED UNDER APPLICABLE LAW (INCLUDING IN RELATION TO CHILDREN), CONSENT SHALL BE OBTAINED FROM A PARENT OR LEGAL GUARDIAN.

YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME.

APPLICABILITY
This privacy policy (“Policy”) describes Our policies and procedures on the collection, use, storage and disclosure of any information including, business or personal information provided by You while using Our Website.

This policy applies to personal data collected from students, parents or legal guardians, and other users of the platform. In the case of users below the age of 18 years, references to "you" shall be deemed to include their parent or legal guardian, as applicable.
COLLECTION OF INFORMATION
1. Personally Identifiable Information
  Codeyoung will use the information provided by You only in accordance with the purposes described in the Policy. During Your use of Our Website, We may collect and process such information from You, including but not limited to the below mentioned:
  - Information that You provide to Us by filling in forms on the Website. This includes contact information such as name, email address, mailing address, phone number, any financial information, if any, payment-related information processed through third-party payment service providers (we do not store full financial information). In the case of student users, this may also include information relating to the student such as name, age/grade, and optional information such as photographs or academic details where voluntarily provided.
  - Information that You provide when You write directly to Us (including by e-mail).
  - Information that You provide to Us over the telephone. This may include call recordings or logs maintained for quality, training and support purposes. We may make and keep a record of the information You share with us.
  - Information that You provide to Us by completing surveys.
  - Information generated during the use of our services, including but not limited to audio/video recordings of live classes, and communications (including chat logs) between users and mentors or support teams.
2. Non Personal Information
  When You use the Website, Our servers automatically record certain information that Your web browser sends whenever You visit any website. These server logs may include information such as Your web request, Internet Protocol (IP) address, browser type, referring/ exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which may not directly identify you but may be capable of identifying you when combined with other information, to analyze trends, to administer the Website, to track users movements around the site and to gather demographic information about the user base as a whole. We may combine such information with other data to improve our services, in accordance with applicable law.
  When You use the Website, We may employ clear web beacons which are used to track Your online usage patterns anonymously. These technologies may collect limited information, including identifiers such as IP address or device information, in accordance with applicable law. In addition, We may also use clear web beacons in HTML-based e-mails sent to You to track which e-mails are opened/ viewed. Such collected information is used to enable more accurate reporting and making the Website better for Our users.
COOKIES
1. "Cookies" are small files that reside on Your computer's hard drive and generally contain an anonymous unique identifier and are and may be accessed by the website that placed them and, in certain cases, by authorized third-party service providers. We may collect information about Your general internet usage by using a cookie file which is stored on the hard drive of Your computer. Cookies help Us improve Our Website and deliver a better and personalized service. Cookies enable Us:
  - To estimate Our users’ size and usage pattern.
  - To store information about Your preferences, and allow Us to customize Our Website according to Your interests.
  - To speed up Your searches.
  - To recognize You when You return to Our Website.
  We may also use similar tracking technologies for analytics and service improvement purposes.
2. You may refuse to accept Cookies by activating the setting on Your browser which allows You to refuse the setting of Cookies. However, if You select this setting You may be unable to access certain parts of Our Website. Unless You have adjusted Your browser setting so that it will refuse Cookies, Our system may issue Cookies when You log on to the Website. The use of Cookies by Our partners, affiliates, advertisers or service providers is not covered by the Policy. Codeyoung may use the services of certain third parties, for the purpose of operating and administering the Website. Such third party service providers may collect the information sent by Your browser as part of a web page request, including Cookies and your IP address and such information will be governed by the privacy policies of the third party service providers.
USE OF THE INFORMATION:
1. We may use the information provided by You in the following ways, viz:
  - Monitor, improve and administer Our Website and services
  - Conduct research and analysis on an aggregated or anonymised basis, where feasible
  - Analyze how the Website is used, diagnose service or technical problems, maintain security
  - Remember information to help You efficiently access the Website
  - To ensure that content from Our Website is presented in the most effective manner based upon general user preferences and interactions
  - To provide You with information that You request from Us or that may be relevant to your use of the services, subject to applicable law
  - To carry out Our obligations arising from any contracts entered into between You and Us
  - To notify You about changes on Our Website
  - To enable Us to comply with Our legal and regulatory obligations
  - To facilitate delivery of live classes, including use of audio/video communications and recordings for quality, training and review purposes.
  - To communicate with users (including parents or guardians, where applicable) in relation to services, support, and account management, including through third-party communication tools.
  - To send promotional or marketing communications, subject to applicable law and user preferences.
THIRD-PARTY SERVICES
1. In general, the third-party providers used by Us may collect, use and disclose your information in order to provide services to us, subject to their respective contractual obligations and applicable law.
2. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information shared with them as necessary for processing transactions or providing services for your purchase-related transactions. For these providers, we recommend that You read their privacy policies so You can understand the manner in which your personal information will be handled by these providers. We do not control and are not responsible for the privacy practices of such third parties, except to the extent required under applicable law.
3. We may share personal data with third-party service providers and partners to facilitate provision of services, including delivery of live classes, communication, analytics, payment processing and technical infrastructure. Such sharing shall be undertaken on a need-to-know basis and subject to reasonable contractual or organisational safeguards, as may be determined by us.
4. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We encourage you to review the privacy policies of such third-party websites or applications before providing any personal information.
DISCLOSURE OF INFORMATION
1. Codeyoung does not sell your personal information for monetary consideration. We may disclose personal information to third parties as described in this Policy. Codeyoung may share Your information with third parties where necessary for the purposes described in this Policy, or where permitted or required under applicable law; and in such an event, the third parties' use of Your information will be subject to applicable contractual arrangements and their respective privacy policies. We may store information in locations outside the direct control of Codeyoung (for instance, on servers or databases co-located with hosting providers).
2. In the event that We sell or buy any business or assets, we may disclose Your information, as part of such transaction, to the extent permitted under applicable law, to the prospective seller or buyer of such business or assets. User, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution. We may disclose Your information to service providers involved in operating Our business. Such disclosures may include sharing information with advisors, service providers and other parties involved in evaluating or implementing such transactions.
3. We reserve the right to disclose your personal information in the scope and in situations as required by the law and when we believe in good faith that such disclosure is necessary to protect our rights or interests, detect or prevent fraud or illegal activity, or to respond to lawful requests, judicial proceedings, court orders or legal process.
4. We may also use Your information, and/ or permit selected third parties including service providers, on the Website, in accordance with this Policy and applicable law, to use Your information or provide You with such information which may be of interest to You and We and/ or they may contact You about the same. Such communications may include service-related updates or, where permitted, promotional communications. If You wish to be so contacted by the third parties, any information You provide to such third parties may be read, collected, and used by them. We do not control the use of such information by third parties once it is shared directly by you with them. Notwithstanding the above mentioned, You may choose to stop receiving such information from the third parties by contacting us using the details provided in this Policy or by using available opt-out mechanisms.
5. We do not share mobile numbers or similar contact information with third parties for their independent marketing purposes, except as permitted under applicable law. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required for service delivery or compliance with applicable law.
YOUR CHOICES ABOUT YOUR INFORMATION
1. You may, of course, decline to submit personally identifiable information through the Website, in which case Codeyoung may not be able to provide certain services to you, or in a limited manner. In addition, you may update or correct your account information and email preferences at any time by logging in to your account. If you would like us to remove your personally identifiable information from our database, please send a request to makers@codeyoung.com.
2. To the extent permissible under law, we shall not be responsible for revising or removing your personally identifiable information obtained by any third party who has previously been provided your information by us in accordance with this policy or any third party to whom you have provided such information (whether by sharing your login and password, or otherwise)
3. In the case of users below the age of 18 years, requests relating to access, correction or deletion of personal data may be made by a parent or legal guardian, as applicable. We may take reasonable steps to verify such requests before processing them.
LINKS TO THIRD PARTY SITES
1. Our Website may, from time to time, contain links to and from the websites of Our partner networks, affiliates and other third parties. The inclusion of a link does not imply any endorsement by Us of the third party website, the website's provider, or the information on the third party website. If You follow a link to any of these websites, please note that these websites may be governed by their own privacy policies and to the extent permissible under law, We disclaim all responsibility or liability with respect to these policies or the websites. Please check these policies and the terms of the websites before You submit any information to these websites.
INFORMATION STORAGE AND SECURITY
1. We have implemented a wide range of measures in order to seek to ensure the security and confidentiality of your data. These include physical, electronic and administrative safeguards such as firewalls, data encryption, SSL and other reasonable and appropriate security measures.
2. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will be completely secure or free from unauthorised access, disclosure or misuse. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. To the extent permissible under law, We shall not be responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
3. We cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control. We do our best to protect your personal information but we cannot ensure or warrant the security of any information you transmit to our Website or Services. Therefore, if you make any data transmissions over the Internet, you are doing it at your own risk. Once we receive the data transmission, we make our best efforts to ensure its security and privacy on our systems.
EXCLUSION
1. This Policy does not apply to any information other than personal data collected by us in accordance with this Policy. This Policy shall not apply to any unsolicited information You provide Us through this Website or through any other means. This includes, but is not limited to, information posted to any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and Codeyoung shall be free to use, disclose such unsolicited information without limitation, to the extent permitted under applicable law.
SEVERABILITY
1. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.
GOVERNING LAW AND DISPUTE RESOLUTION
1. This Policy shall be governed by and construed in accordance with the laws of the India and the courts at Bengaluru, Karnataka shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
FOREIGN JURISDICTION
1. Codeyoung does not represent or warrant that the content contained in the Website is appropriate or to be used anywhere outside of India. The information provided on or through the contents of the Website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject the Company to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable, to the extent applicable.
2. Notwithstanding the foregoing, the Company may provide services to users located outside India, and in such cases, personal data may be processed in accordance with this Policy and applicable law.
CHANGES TO THE PRIVACY POLICY
1. We may change this Policy at any time, in particular as needed to comply with the rules and regulations of the various governmental and regulatory organizations, or to comply with applicable laws and regulations. The revised version will be effective at the time we post it on website or inform to the User. If a User uses the Services or accesses the website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
CONTACT
1. Any required or permitted notices here under must be given in writing to the other, by one of the following methods: (a) by electronic mail; (b) sent by facsimile; or (c) sent by registered mail, postage prepaid; or (d) internationally-recognized private express courier. The Company's address for communication is:
  - Address: Urban Vault No.1350 17th Cross, HSR Layout 2nd Sector, Opposite Gnan Shrishti School, Bengaluru, Bengaluru Urban, Karnataka - 560102
  - Whatsapp: +91-88844 59977
  - Email: support@codeyoung.com

Grievance Office

The details of of the Grievance Redressal Officer are provided below -

Name:- Anirudh Govind Rajan
Designation:- Grievance Redressal Officer
Contact Details
1. Email Address:- grievances@codeyoung.com
2. Phone Number:- +91 7676384426
3. Postal Address:- Urban Vault No.1350 17th Cross, HSR Layout 2nd Sector, Opposite Gnan Shrishti School, Bengaluru, Bengaluru Urban, Karnataka - 560102
Working Hours:- Monday to Friday (2PM - 12AM IST)
Response Timeframe:- Complaints will be acknowledged within 24-48 hours and resolved within 15 days

CHILDREN'S PRIVACY

The Company provides educational services intended for use by children under the age of 18 years, including users below the age of 13 years, under the supervision of a parent or legal guardian.

We do not knowingly collect personal data from children without the involvement of a parent or legal guardian. Where personal data of a child is collected, such collection is undertaken with the participation of, or consent from, the parent or legal guardian, as applicable.

In the case of users below the age of 13 years, the Company undertakes reasonable efforts to obtain verifiable parental consent prior to collecting, using or disclosing personal data, in accordance with applicable law. Such consent may be obtained through mechanisms including parental participation during onboarding, provision of parent contact details, or payment verification, as applicable.

Personal data collected in relation to child users may include information such as name, age/grade, parent contact details, and information generated during use of the services, including audio/video recordings of classes and related communications.

Such information is used for purposes including delivery of educational services, communication with parents or guardians, service improvement, and related operational purposes as described in this Policy.

Parents or legal guardians may review, request correction of, or request deletion of their child's personal data by contacting the Company using the details provided in this Policy. The Company may take reasonable steps to verify the identity of the requesting individual before processing such requests.

The Company does not knowingly use personal data of children for targeted advertising or marketing by third parties, except as permitted under applicable law.

If a parent or legal guardian becomes aware that a child has provided personal data without appropriate consent, they may contact the Company, and the Company will take reasonable steps to address such information in accordance with applicable law.

Data Retention Policy

INTRODUCTION
This Data Retention Policy outlines the guidelines and procedures for the retention and deletion of data collected and processed by the online live classes platform ("Codeyoung"). This Policy should be read in conjunction with the Privacy Policy and forms an integral part thereof. The purpose of this policy is to support compliance with applicable data protection laws and maintain the privacy and security of user information. This policy applies to all data collected, processed, and stored by Codeyoung.
DATA CATEGORIES
1. User Data
  User data refers to any personally identifiable information (PII) collected during the registration and use of the Platform, including but not limited to names, email addresses, contact numbers, and user preferences.
2. Course Data
  Course data includes information related to the courses offered on the Platform, such as course descriptions, schedules, materials, and user engagement data (e.g., participation, quiz scores). This may also include audio/video recordings of classes and related communications generated during use of the services.
3. Payment Data
  Payment data encompasses information collected during payment transactions on the Platform, excluding full financial information such as complete credit card details, which are processed by third-party payment processors, billing addresses, and transaction history. It may also include third-party payment processor data.
4. Log Data
  Log data comprises technical information automatically generated by the Platform during user interactions, including IP addresses, device information, browser type, and operating system.
DATA RETENTION PERIODS
1. User Data
  User data will be retained for as long as the user maintains an active account on the Platform and thereafter for such period as may be required for legitimate business purposes, legal obligations, dispute resolution or enforcement of agreements. In the event a user requests account deletion, their personal data will be deleted or anonymised within a reasonable period following verification of the request, subject to applicable legal, regulatory or contractual retention requirements.
2. Course Data
  Course data will be retained for a minimum period necessary to provide a satisfactory learning experience and support user inquiries. The default retention period for course data is such period as determined by the Company based on business, operational or legal requirements. Certain categories of course data, such as class recordings, may be retained for shorter durations in accordance with internal practices. However, platform administrators have the discretion to extend the retention period if required for compliance or legal purposes or to address user queries, disputes or service-related requirements.
3. Payment Data
  Payment data collected during transactions will be retained only for the duration required to complete the payment process and comply with legal obligations. Credit card details are not stored on the Platform and are handled by a PCI-compliant third-party payment processor.
4. Log Data
  Log data will be retained for a period of 90 days to monitor system performance, troubleshoot issues, and ensure platform security. However, individual user log data may not ordinarily be associated with user identities unless required for investigation purposes.
DATA DELETION
1. User Data
  Upon request, users accounts and associated personal data may be deleted or anonymised from the Platform. Account deletion will result in the removal from active systems, subject to backup retention cycles and applicable legal requirements; of user data, including personally identifiable information.
2. Course Data
  Course data, including user engagement data, will be retained for the designated retention period outlined in section 3.2. After this period, the data will be anonymized or securely deleted, to the extent reasonably practicable.
3. Payment Data
  Payment data is only retained for the duration required to complete payment transactions and comply with legal obligations. Once the transaction is complete, credit card details are not stored on the Platform, and any other payment data may be retained in limited form for audit, reconciliation or compliance purposes and thereafter deleted or anonymised.
4. Log Data
  Log data will be retained for the designated retention period outlined in section 3.4. After this period, log data will be securely deleted, in accordance with applicable data protection practices.
DATA SECURITY AND ACCESS CONTROLS
The Platform will implement appropriate technical and organisational measures to seek to ensure the security, integrity, and confidentiality of collected data. Access to user data will be limited to authorised personnel with a need to know and will be governed by internal data protection policies and contractual obligations, as applicable.
LEGAL AND REGULATORY COMPLIANCE
The data retention and deletion practices outlined in this policy are intended to comply with all applicable data protection laws, regulations, and industry standards.
POLICY REVIEW
This Data Retention Policy will be reviewed periodically and updated as necessary to reflect changes in technology, business practices, or regulatory requirements.
CONTACT INFORMATION
For any questions or concerns regarding this Data Retention Policy or the Platform's data handling practices, please contact:
makers@codeyoung.com